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Frequently Asked Questions

Q.  What do I do if my water usage appears higher than usual?

  • First of all, see how many days are in the meter reading cycle.  Your meter is read each month generally the third full week of the month.  The meter only records the water that flows through it.  The meter cannot distinguish how the water is used.  Example: If you have a leak, the meter records the water in the same way that it would if you were washing dishes, washing clothes or watering your plants.

Q.  What is the most common leak associated with customers?       

  • Most leaks are due to leaky toilets which we call "the silent leak".  Other places to look for a leak are faucets, water softeners, and other appliances that are close to a drain where the leaking water could go unnoticed.

 Q.   How do I determine if my toilet is leaking?

  • Place 3-5 drops of food coloring in the tank of your toilet and wait 20 minutes.  If the dye has seeped into the bowl of the toilet, then your toilet is leaking.   Generally it will be the flapper sticking or your water level is set too high.

We make every attempt to assist the customer in any way possible but our staff SHALL NOT ENTER YOUR HOME.  We will assist you on the outside as much as we possibly can.  If we determine the meter is reading accurate and all indications show you have a leak, we will recommend that you contact a plumber of your choice.

Q. What do I do if I don't receive my bill by the 5th day of the month?

  • Contact the office immediately.  The bills are mailed out the last working day of the month and you should always have the bill before the 5th day of the month. 

Q.  Can I have my water billed emailed to me in lieu of postal mailing?

  • Effective July 1, 2012,  the District will have the ability to email patrons bills to them. PLEASE make sure that we have a current email address because not receiving a bill does not exempt you from the penalty.